Well first of all thank you for purchacing a server with us. your passwrod for the game panel as you will have found out is not the same as your billing software password. you should get an email with your password. if not click the reset my password and use your email you signed up to enderelite with. and wait about 10 to 15 minuets for the pasword reset link email arive. if no luck in 30 minuets please open a ticket and our dedicated staff will be more than happy to help.